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International Ordering Instructions

Please read these instructions thoroughly and follow them exactly, it can save a lot of time and hassle.

Military Gear HQ ships worldwide with payments through PayPal (confirmed addresses only) and to all other countries with payment through Western Union Money Transfer.

The Western Union Money Transfer method of payment is the fastest way to place an order with Military Gear HQ from international destinations.  Once we receive the notification of payment your order is promptly processed for shipment and usually ships the same or next business day.

To find where the nearest Western Union Agent is located, consult your telephone directory, or go to the Western Union web site and click on the "Find An Agent" link in the upper portion of their web site, enter your address in the form, then submit the information.  You will be presented with the names of the nearest agents (offices), business hours, and a Customer Service telephone number to help you locate the nearest office.  When you go to an Western Union agent simply tell them that you want to send the amount of money in United States Dollars that we provided you in our previous email communications.    Western Union will provide a short form to fill out, and be sure that you follow all 10 steps listed below exactly to ensure proper order placement.

If you are unable to locate a Western Union Agent on their web site, call toll free 1-800-325-6000 to speak to a Western Union Representative to assist you, or refer to your local telephone directory for a local Western Union telephone number.

Some countries may also charge a duty fee, which is payable upon delivery of parcel.  Military Gear HQ does not set, nor does it have any control over duty fees.  It is the customers sole responsibility to pay these duty fees upon delivery of your order, no exceptions.  Please verify with your customs before purchase.

For Western Union payments each step listed below must be followed exactly for your order to be processed.  Please read them carefully and print this page if you feel it is necessary to have a written copy so no procedural step is omitted.

All International sales are final, no returns, exchanges or refunds so please be absolutely sure of your size and item selections before placing an order.  If you have any questions drop us an email and we will be happy to assist you.


These Are The 10 Specific Instructions For Payment Through Western Union.
Follow Them Exactly For Correct Order Placement.
 
Western Union Money Transfer (All of the following 10 steps must be followed exactly as listed)
 1  - Contact us by email informing us of the exact merchandise you wish to purchase along with the address of where it is to be shipped.
Make sure you include the quantity of each item as well as sizing.  We will then provide you with the shipping cost and order total.
 2  - Locate a Western Union agent to transfer your payment or you may transfer your payment through their web site at www.westernunion.com.
Not all countries allow transfers through their web site and you may have to contact your local agent.
You can locate a Western Union agent in the telephone directory or through the Western Union web site.
 3  -  Your payment is to be transferred to CRAIG WELLS.
 4  -  Your payment is to be transferred in United States Dollars.
 5  -  Your payment is to be transferred to our address as follows:
2225 Franklin Avenue
Stockton, California  95204
USA
Telephone: (209) 565-2113
 
    After your payment has been transferred through Western Union we require the following in a email notification:
 6  -  The exact spelling of the name of the person that sent the money (how it appears on Western Union's paperwork).
 7  -  The exact address of the person that sent the money (how it appears on Western Union's paperwork).
 8  -  The complete shipping address for the merchandise (where you want to receive the merchandise).
 9  -  A contact telephone number for the shipping destination (required for customs).
10  -  The Western Union Money Transfer Control Number (MTCN) of the payment.
 

 

Customer Service E-Mail: Click to E-Mail Us
Customer Service Telephone Hours: Monday-Friday 9am - 5pm PST (12pm - 8pm EST)

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Prices are subject to change.
All orders are subject to product availability.
Military Gear HQ / OverDrive Custom Guitar Works reserves the right to cancel any order.